Covid 19 is affecting all our lives in a way we could not have contemplated even 2 weeks ago. I have delayed writing to you in relation to any change in arrangements at the Practice simply because things are changing daily and at times hourly.
As of today, Sunday 22 March ALL practices in the Riverdale Healthcare Group, including Alpha and Vitality practices, Archway, Eston, Framwellgate, Pelaw and Hebburn are moving to see patients for Emergency treatment only.
PLEASE DO NOT ATTEND THE PRACTICE IF YOU HAVE OR HAVE SYMPTOMS OF COVID 19. If you do, you will be asked to leave immediately
NHS Commissioners, our regulator and the Chief Dental Officer still only advise a reduction in the number of patients we see and to not provide certain treatments. However our Professional body, the British Dental Association (BDA) backs the position we are adopting.
I hope you can understand our decision as we support social distancing for our teams and our patients.
All appointments are now cancelled until further notice.
Please contact the practice if:-
1) You require emergency treatment
2) You need advice or reassurance
3) You need a treatment completing such as a crown or denture fit – your original appointment will be cancelled but we will try to accommodate completing your treatment by arrangement.
4) Separate arrangements are being made on a case by case basis for Orthodontic and Implant patients and you will be contacted directly by the practice.
Our senior dental team will be available to give telephone advice if your query cannot be managed by our reception team – you will be called back as soon as possible.
In the interests of safety, OUR DOOR WILL BE LOCKED – PLEASE RING THE PRACTICE FOR ADVICE OR AN APPOINTMENT
We are working to keep our team together and will do all we can continue your treatment when this situation is over.
In the meantime please follow Government advice on social distancing.
Do stay safe and my very best wishes to you and your family in these difficult times
Ian A Gordon BDS MFGDP
Managing Director Alpha Vitality Group
To Our Patients and Their Families,
Riverdale Healthcare including Alpha Vitality Dental Group have our patients well being and their Health and Safety as a number one priority.
Often in times of uncertainty, there can be a wealth of misinformation spread, especially in today’s digital age. As a leading healthcare authority in our community, we wanted to reach out to all of our patients regarding the COVID-19 virus, and to let you know the steps we are taking to alleviate any potential concerns.
According to the latest reports from the Department of Health and other national healthcare providers, the current health risks are minimal for most age groups. We recommend all of our patients to wash their hands frequently, avoid close contact with people who are sick, and stay home if you aren’t feeling well.
If you have a fever or NEW persistent cough you SHOULD NOT attend the Practice.
We follow strict cleaning policies for the protection of both our staff and our patients.
Each staff member maintains rigorous personal hygiene standards and cross infection measures for every patient interaction.
We use hospital-grade disinfectants across the entire practice, with extensive room cleaning after each patient to ensure a safe and clean environment.
After each use, all dental instruments receive the highest level of medical sterilisation available. These processes have always been of utmost importance in our practice and will continue to be the standards we uphold for our patients.
Please rest assured that we are following local and national updates daily, and will continue to maintain the highest level of safety and patient care that you have come to expect. If you have any questions regarding your future appointments, please don’t hesitate to contact us. We will be posting additional updates through Facebook @Alpha.Smiles) to keep our community and patients abreast of the latest updates regarding the current health situation.
Again, thank you for being a valued patient, we appreciate your continued trust and confidence. Together we can overcome these challenging circumstances and we look forward to taking care of you at your next scheduled appointment.
Dr Ian A Gordon BDS, MFGDP
Alpha Vitality Dental Group
Alpha Dental Care Great Ayton is proud to deliver NHS Dental services to Great Ayton, Hambleton District of North Yorkshire.
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